GoCharge Refund and Cancellation Policy

Guaranty, Warranty & Refund

If the rental power-bank shows a technical defect, it may be exchanged free of charge at the pick-up location within 10 minutes after pick-up. After 10 minutes, only the deposit, but not the rental fee may be reimbursed at the pick-up location. In this case, the User is required to contact GoCharge Support directly in order to claim the rental fee.

GoCharge recommends that the User checks the functionality of the rental power-bank immediately after pick-up. Further claims for damages or defect- related rights shall be excluded. The improper use or deliberate destruction by the User shall render the guaranty void.